Support Agreements


Customer Care Services Guide

Advanced Control Systems has for over 40 years demonstrated the ability to support utility customers’ needs in functionality and customizing the PRISM grid management system and NTX/RTU needs. The ACS team’s primary mission is to support and respond to our customer’s needs in “real-time”. 
Our flexible approach to support programs, together with our expert engineering staff, is the reason why our systems never become outdated and our technology is future proof. 
Every system is operated and configured differently, and each utility is unique, however the core technology is based on a proven architecture that allows you to update, patch and upgrade your system online. We have a portfolio of programs and services which are intended to meet our customers’ needs. You can get the assistance you need, and discuss or activate any of these programs, by calling the Helpdesk at 1.800.241.7317 or by email This email address is being protected from spambots. You need JavaScript enabled to view it. .
For more detailed information please review the Services Guide, as well as the General Terms and Conditions of Sale.