Onesait Utilities Customers (CIS)

Onesait Utilities Customers lets you control the meter-to-cash processes, as well as the management of prepaid and postpaid contracts, providing value-added services to customers and powerful customer engagement - ready today for the future of the utility industry.

Onesait Utilities Customers accelerates a utility’s digital transformation

Onesait Customers is a powerful CIS solution that supports customer engagement and meter-to-cash business processes of electric, gas, and water utilities of all sizes. Driven by the latest innovation and built on years of experience, Onesait Customers is a cost-effective, intelligent, innovative technology to drive efficiency. Instant access to information and proactive customer service is delivered to your digitally savvy consumers and prosumers.


Years of experience




Bills calculated every month


Increase customer satisfaction by 30%

Shows consumers and prosumers relevant and timely information 24×7, delivered through a personalized customer experience.

Increase collection rate by 60%

State-of-the-art capabilities in Onesait Customers automate the debt-management process, speeding up cash recovery efforts

Reduce meter-to-cash cycle by 4 days

The automation of processes such as reading, billing and invoicing improves speed and accuracy of the meter-to-cash cycle.

Lower operating costs by 19%

Powerful workflows and mobile apps within Onesait Customers increase productivity with an improved user experience.

Decrease customers calls by 25%

The comprehensive set of configurable controls, at every step of the meter-to-cash cycle, reduces customer complaints and calls.

A customer-centric approach designed for utilities

A modern digital customer journey based on an omni-channel approach

The underlying architecture is a key differentiator enabling digital transformation. Onesait Customers has a flexible deployment model to support on-premise or any cloud.

Onesait Customers is an integrated solution that manages the meter-to-cash process, with a modular approach and an API layer that easily integrates with third-party applications.

Onesait Customers includes innovative energy services and accelerators, including distributed intelligence and advanced business analytics.